Downloads

The Download feature helps users easily generate and download reports of sent messages and their delivery statuses. With customizable filters and real-time tracking, users can quickly analyze and manage their messaging data.

Key Features

1. Excel Report Download

Export detailed message reports in Excel format for analysis, sharing, or record-keeping.

2. Report Types

Generate reports based on the following options:

• Send Item Report: Details about sent messages.
• Delivery Report: Delivery status of sent messages.

3. Advanced Filters

Customize your reports with these filters:

• Date and Time: Specify a date range.
• Sender ID: Filter by sender.
• Template ID: Filter by message template.
• Status: Filter by message status (e.g., Submitted, DELIVRD, Failed).

4. Real-Time Download Status Tracking

Monitor the status of your report download:

• Pending: The download is waiting to start.
• In Progress: The download is being processed.
• Completed: The report is ready for download.
• Failed: The download could not be completed.

Steps to Download the Report

1. Go to the Downloads→ Manage Download section in the msg4 module.
2. Select the report type:
   • Send Item Report
   • Delivery Report
3. Apply filters such as date range, sender ID, template ID, and status.
4. Click the "Update" button to start the download.
5. Monitor the download status: Pending, In Progress, Completed, or Failed.
6. Once completed, click "Download" to retrieve the report.

Additional Information

If the download status shows Failed, check the following:

• Ensure correct filter application.
• Check if messages were sent within the selected date range.
• Retry creating the download.